A phone is a phone, right? Well, no actually…

Not if it’s one like the new VoIP (Voice over Internet Protocol) system at Dakin-Flathers HQ. Okay, it’s actually been in operation for just under 12 months but, after a couple of initial teething problems, it’s now purring like a Rolls Royce and performing like our blades – with ruthless efficiency!

We installed our new IP phones purely to make the experience of dealing with Dakin-Flathers more pleasure than a dog gets sticking its head out of the window of a speeding car.

Customer service is everything to us at Dakin-Flathers, which is why we’ve invested so heavily in communicating with you. So, what’s so special about it – what can it actually do?

Firstly, it’s future-facing. As our business grows, it grows with it and delivers some major benefits. It’ll work seamlessly with our new upcoming CRM system too, helping us to serve you faster.

It’s way quicker and easier to contact us, too. We’ve ‘Caller ID’ so we know who we’re speaking to before we even answer. More importantly, you get through lightning fast thanks to new Direct Dial numbers so forget hanging on listening to hold music while being transferred. Here are a few key ones:

  •     Customer Service +44 (0) 1977 705 600
  •     UK Sales (Daniel Linney)  +44 (0) 1977 781 784
  •     New Market Sales (Andrew Bliss)  +44 (0) 1977 781 783
  •     Sales Director (Paul Greenley)  +44 (0) 1977 781 785

Overall, it’s more efficient. It helps us monitor response rates and call hang times, and then improve on them. It’s going to be a massive help and is vital to our growth infrastructure at Dakin-Flathers.

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